Refund policy

1. Of the returns and cancellations by internet.

For any return after the arrival of the product to the address indicated by the customer, you must send the product in full integrity, to the address of Reset Nutrition indicated on the Page and in section A.I) of this document, no later than 10 calendar days after the date of arrival of the product, along with proof of purchase (purchase confirmation email) and product delivery folio. As cancellations and returns are managed by Reset Nutrition, they can be made as long as there is a guide number generated for the shipment of the item. If there is a guide number already generated, it will be necessary to wait for the item to be delivered to the customer's corresponding address and then the customer must proceed with the return of the item, to the address of Reset Nutrition. What is indicated on the page.

For return or cancellation of purchases, where the payment was made with a debit card, change card, Paypal or Mercado Pago, the following applies:

• For returns of products that have already been delivered within the period allowed in these Shipping and Retur Policy or in case of cancellations of orders that have not been delivered; the refund will be made to the Customer's original method of payment. The cardholder or person authorized within the order to receive the merchandise.

Reset Nutrition retains the right to cancel the transaction and make a refund to the Customer's original form of payment, in the following cases:

• When in a period of 7 calendar days from the date of purchase, the Customer cannot be contacted at the telephone number or email provided by the latter, at the time of carrying out the transaction, to notify him of eventualities with his purchase order such as product availability, monitoring or data validation.
• When in a home delivery order, in a period of 7 calendar days from the date of purchase, it is not possible to contact the Customer at the telephone number or email provided by the latter, at the time of carrying out the transactions, and response is obtained from the Client.

Likewise, both the Client and Reset Nutrition have the unilateral right to cancel the transaction until before the moment in which the physical delivery of the product is made to the Client, in which case, we will fully refund the payment to the Client to its original form of payment and will contact you shortly for your notification.

For all the aforementioned cases, the refund may be reflected in a period of 7 to 15 business days from the date of notification of cancellation of the purchase order, or in accordance with the policies of the Banking Institution or method of payment. used by the Client, in which cases, the terms in which the reimbursement is reflected is the responsibility of the Banking Institution or the payment method chosen by the Client.

The contact of Reset Nutrition with the Client to inform him of any eventuality of his purchase will begin from the date of purchase through the means of contact that the client agrees to inform.

During the process of returning a transaction over the Internet, Reset Nutrition processes the return through the following types of payment: a) PayPal, b) Mercado de Pago (“Platform”) or c) Banking Institution (acquiring bank), according to to the payment method selected by the Customer at the time of making the transaction. Reset Nutrition supports said return with a receipt issued by the Platform and/or Banking Institution (acquiring bank). Epic Naturals cannot ensure the functionality of said receipt to track the refund with the Platform and/or the Banking Institution (acquiring or issuing), since this process is executed solely and exclusively by said Platform and/or the Banking Institution (acquiring and issuer), without Reset Nutrition participating in said process, however, the issued receipt certifies that we request the return of the resources to the Platform and/or the Banking Institution (acquiring and issuing), for which the Client must follow up to your refund with the Banking Institution (issuing) and/or Payment Platform that you chose for your payment method.

In the event that the Client does not see the refund applied to his account within a period of 7 to 15 business days from the date of request for the refund, it will be necessary for him to contact his Banking Institution (issuing) and/or Platform , to raise a clarification, where you must obtain a follow-up report number. In the event that the Client's clarification with the (issuing) Banking Institution is not resolved, the Client with this report number must file a complaint directly with the CONDUSEF (if the costumer is in Mexico)  against the (issuing) Banking Institution and/or Platform for resolution of the case.

At Reset Nutrition we are willing to support within our reach during this clarification process, for which the Client may request the report number filed with the Banking Institution (issuing) and/or Platform, account statements, movement report, among others, with the intention of supporting the Client to expedite the return process.